Hey! Did you know that we make printed on demand, unique items for unique people which allows us to offer all of the super cute Fuzzballs designs that we do and ship them quickly. Even our necklaces are hand made by the Fuzzballs. Therefore it is not possible to return your order to us if you change your mind once your order has been received if it is a shirt, hoodie, dress, necklace, tote bag or phone case. Please contact us if you wish to return any other product first. It is still possible to cancel your order as long as we receive your cancellation email within one hour of you placing your order, otherwise the Fuzzballs will get grumpy you woke them up from their naps and chasing red dots from the laser pointer.
Sometimes bad things happen to good people so if there are quality related problems with your item(s) you have ordered then please send us an email via our contact form and attach an image and description of the issue. Our Quality Assurance team will then look at your issue whilst petting the Fuzzballs.
If you entered the wrong address by mistake, please email us right away; if your order has not yet been shipped and the new address is in the same country as the original, we will be happy to help you. Any other order changes are, unfortunately, not possible.
If your order was not delivered or if you have any other problems we will be happy to help you. Please contact us via our contact form.